Bearex has an immediate opening for an entry level support engineer. This individual will have a direct connection with our clients. Problem solving will be their number one skill set to ensure clients are fully utilizing the power of the Bearex Insight Hub.
About Bearex: Leaders spend too much time being reactionary and manually chasing fires. Our process creates a custom Insights Hub for the organization that connects all the important data, creating a place for data entry, analysis, and providing action steps to improve day to day operations. If they are looking for more accountability, we help them implement a management system called EOS.
Serving multiple industries, Bearex builds a custom data analysis and management system, all held within the Bearex Insights Hub for their clients. Some of the benefits of working in a such a client and solution focused organization are:
- Remote working environment, with optional office access in the near future
- Flexible schedule, driven by client needs and project deadlines
- Unlimited PTO, with a minimum of 10 day used per year
- Owners are involved in the day to day client interactions and back end operations
- A growing list of fringe benefits
Responsibilities
You are the one that represents our brand and company when something is needed from our clients. You are able to convey technical information to non-technical stakeholders and team members — and vice versa. You are a rock for our clients. You are able to stay calm during a storm, smile at strangers on the street, and think quickly on your feet. To be successful in this role, you should be able to:
- Facilitate discussions with clients to gather necessary information to solve problems quickly and effectively
- Communicate to all levels of an organization
- Exceed customer service standard expectations
- Follow through to ensure account setup, installation, and support is complete
- Be highly responsive
- Solve the root of technical issues not just the symptoms
Requirements
It’s critical that you have strong communication, a desire for continued learning, and problem-solving skills. You are a critical thinker, proficient communicator, and a task master. Along with:
- Strong communication skills
- Ability to master the Bearex product and service suite
- Continue growth of current skill set to better support client needs
- Have a desire to learn
- Organizational and time-management skills to deliver on tight timelines
- Desire a career in software development, infrastructure, database analysis or relevant field
- Live the company values: Give A Damn + Teamwork + Growth Mindset + Having Fun While Being The Best + Give Back
Nice to have
- Experience working in a highly collaborative environment
- SQL & Data structure knowledge
- Java based technologies including Tomcat and Spring
- Understanding of AWS technologies
- Worked within an EOS run business
To apply, please email your resume and mention this position in the subject line to the hiring staff at careers@bearex.com